How to Order

Ordering Information

Before you begin to place an order, we encourage you to check stationery items for their availability in your chosen range. For example, if you wish to order invitations and thank you cards from the same range, check that this type of item is offered on the website.

For information on ordering, please read the following instructions;

1. Order online
   When you have chosen your favourite invitations and accessories, select a colour (where necessary) and quantity required then click "Order Now" and follow the on-screen instructions. You can then enter your personalisation details, wording styles, typeface and ink colours. Once you have completed adding the items you require to your shopping basket, proceed to Checkout.
   
   Payment options: You have the option to choose 'Payment Online' or 'Payment by Telephone
   
   
   1. Online payment - following selection of this option you will be transferred to HSBC Secure Online Banking for you to enter your payment details.
      
      
   2. Telephone payment - please ensure you confirm your order after selecting this option. One of our Customer Service team will contact you on the daytime telephone number that you have provided, to confirm order details and arrange payment.
       
2. Telephone Order
   Call our FREEPHONE No 0800 316 2016 and arrange a telephone appointment with our Customer Service department and we will call you back to take your order. This applies to accessory or gift orders only, we recommend you don't use this facility for your stationery orders.
    

Wording - Wedding invitations, evening invitations, reply cards, thank you cards, order of service and menus can be printed in your own choice of wording, ink colour and lettering style.

Place Cards - Our place cards are supplied blank for you to write on your guest names.

Envelopes - Envelopes are provided with all wedding invitations and evening invitations at no additional cost unless otherwise stated. Reply cards include envelopes flat printed with the return address on the front at no additional charge. Please ensure you include the return address in the space provided on the order form.

Printed envelopes - We recommend that you have your return address printed on the flap of your invitation envelopes. The cost for this is just £15 for 100 or less, £1.00 for each additional 10.

Different Languages - Your wedding stationery may be printed in a language other than English. Please note: there will be an additional charge of £24.00 per item. Contact our Customer Service department to discuss your specific requirements.

Order Processing - The time taken to process your order will be within 10 working days from customer approval. Please see order form for delivery times.

Delivery - Is by courier. Despatch outside the UK mainland and Northern Ireland is listed on our Delivery Information page.

Money Back Guarantee - We guarantee that you will be satisfied with the quality of all our products. If you have any cause for dissatisfaction we will reprint or refund the cost of any product that fails to meet your quality expectations. Simply contact us within 21 days of delivery and return the items to us.