BRIDE & GROOM DIRECT™ offers a comprehensive quality guarantee on all products.
Should your stationery order arrive with a substandard quality of card or quality level of printing, we will reprint or refund the product that fails to meet expectations. This is subject to the full return of the item(s) at the customer's cost within 14 days, and our inspection of item(s) to confirm the issue.
In order to minimise any dissatisfaction, we offer a free sample service of all our invitations so you can inspect the design before placing your order. All samples are sent out to the same standard to that of an actual invitation order.
If you have placed an order without previously ordering a sample, and then are unhappy with the standard of the product, we cannot offer a refund.
Should we choose to refund/reprint an order that falls outside of these terms, it is in the sole discretion of the Customer Services Manager.
If you have any questions, please get in touch with our Customer Services team on 0800 316 2016.