Invitations FAQs

How do I personalise my Invitations?


Browse through our Invitations to find one that you like and click 'Personalise' or 'Order Now'. Follow the on screen instructions and enter your wedding details. We will use this information to generate a preview of your invitation and wording.
 

Do you provide proofs?


Yes we do - an eproof. An eproof is an email proof which allows you to view your personalisation details straight away when the email is delivered to the email address you provided.

Our website allows you to enter the details for your invitations exactly how you would like them. All we ask is that you check this information carefully as what you see in the eproof is what you will receive for your order. We cannot take responsibility for errors submitted using the online system by the customer.

To fix any errors you may spot, please contact Customer Services. We can then manually edit your order and resend your eproof. Occasionally we also make errors, so please check all details carefully in your eproof.
 

Can I personalise my invitations in a foreign language?


We can print your wedding stationery in a language other than English for a charge of £24.00 per item. You can use the personalisation steps as mentioned above to include the exact text that you would like to include on your invites. Alternatively you can email your order directly to us in a word format and we will email you a layout proof free of charge.
 

Are envelopes included with my order?


We provide envelopes with all our Day, Evening, RSVP, Thank You and Save the Date cards. You can upgrade your envelopes to include a return name/address on the flap for an extra charge. All our reply envelopes are supplied printed with your reply address free of charge.
 

Why are the fonts not displaying on my preview?


Our new website technology is occasionally not supported by certain Internet browsers. The Internet Explorer browser may, at times, not show all the content that it should.

If this happens, please switch to another browser such as Mozilla Firefox or Google Chrome. Alternatively, if you're still having trouble, please contact Customer Services who may be able to email a preview.
 

Why are the images slow to load?


We have incorporated a brand new image viewer on the website called Adobe Scene7. This technology allows the high level of detail to be shown on the invitations. At peak times, this service may slow down due to high traffic.

Please be patient as the images will load and look fantastic when they do!

0800 316 2016
Monday - Friday 8:30am - 6:00pm
Saturday 9:00am - 1:00pm
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